Jodo Widget

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Why Jodo Widget is Your Gateway to a Global Business

With Jodo Widget, your website becomes a universal platform for customer engagement. Break language, time, and communication barriers with advanced tools that bring businesses and customers closer together across the globe.

Start building global relationships today. Jodo Widget simplifies international communication while strengthening local connections.

What does the Jodo Widget Plugin do?

The Jodo Widget Plugin integrates live chat, voice, and video call capabilities into WordPress websites, improving customer communication and engagement.

How do I install the plugin?

You can install the plugin via your WordPress Admin Dashboard under the Plugins section by uploading the plugin file and activating it.

How does the plugin work with WooCommerce?

The plugin allows you to add chat, call, and video buttons to WooCommerce product pages, enabling customers to communicate directly from the product view.

Does the widget support multiple languages?

Yes, the plugin supports multiple languages, allowing you to set a default language or let customers choose their preferred language.

What happens during network interruptions?

The plugin includes a bandwidth optimization mechanism. It switches from video to voice or chat automatically to maintain connectivity.

How can customers request a callback?

Customers can use the widget's callback functionality to request a callback during agent unavailability. The callback form is fully customizable.

Is customer session data saved?

Yes, the plugin saves customer interaction data, including product details and chat transcripts, which can be used for personalization.

Can I integrate the plugin with chatbots?

Yes, the plugin supports integration with third-party chatbots, enabling seamless communication and advanced chatbot controls.

How secure is the Jodo Widget Plugin?

The plugin uses HTTPS for all communications, ensuring data privacy and security.

Can I customize the widget's appearance?

Yes, the widget allows theme customization and branding options to align with your website's design.

Can I manage multiple widgets for different products, and will agents know which widget the call or chat is from?

Yes, the Jodo Widget Plugin supports multiple widget instances for different products or sections of your website. Each widget can be configured with unique identifiers, allowing agents to see exactly which widget a call, chat, or video interaction originated from. This ensures precise context for customer queries and helps agents provide faster, more accurate support.

Here's an additional FAQ entry addressing where agents can answer calls when customers use the widget:

Where will I receive and answer calls when customers use the widget?

Agents can receive and answer calls through the Jodo World Toolbar, accessible via a web browser. The Toolbar provides a centralized interface to manage live chat, voice calls, and video interactions. You can also set up integrations with third-party CRM or helpdesk systems to streamline your support processes.